Affordable Internet at Home for Eligible Households

Technical Support

Frequently Asked Questions

    • This video covers Wireless Gateway placement, Network Name and WiFi Password and Online Security.
  • Check your email for SIK tracking information or call 1-855-8-INTERNET (1-855-846-8376).

  • Call 1-855-8-INTERNET (1-855-846-8376) to schedule installation by one of our technicians.

  • To order a low-cost laptop or desktop computer, call our vendor partner, CDI, at 888-710-4156, or you can order online here. You do not need a discount code when buying a computer for $149.99 plus tax.

  • Eligible families may purchase up to three low-cost computers.

  • No, the cost of the computer cannot be added to your Comcast bill.

  • If we haven't been able to answer your question in our FAQs, please email us at  Internet_Essentials@comcast.com or call 1-855-846-8376. 

Free Online Tutorials

Not sure how to get started with your new Internet connection? Concerned about online safety and security? Or maybe you'd like to learn about the best education and employment resources. Explore the Learning Center for free tutorials and more.